Shipping Policy

At Telayha Roots, each order is prepared and shipped with care and intention.

 

Processing Time

 

Orders are processed within 7-10 business days, excluding weekends and holidays. Many products are prepared in small batches to ensure freshness and quality.

 

Domestic Shipping

 

Shipping times vary based on location and selected shipping method. Once your order ships, you will receive tracking information via email.

 

International Shipping

 

We offer international shipping to select countries.

 

Please note:

• International shipping times vary and may take several weeks depending on destination

• Customers are responsible for all customs duties, taxes, import fees, or regulations imposed by their country

• We are not responsible for packages delayed, held, or rejected by customs

 

By placing an international order, you acknowledge that you are responsible for understanding your country’s import regulations regarding herbal products.

 

Shipping Delays

 

We are not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control.

 

Incorrect Addresses

 

Please ensure your shipping address is correct. Telayha Roots is not responsible for orders shipped to incorrect addresses provided at checkout.